Documentation
Troubleshooting
Common Issues
Redownload Windows Utility
If you already bought this prior to 2024, you need to do the following to redownload:
Click Buy Now and entering in the email address you bought it under and the discount code “CTT” to redownload it for free.
Virus Detected
If the Utility gets flagged, you can make an exclusion in your Antivirus software. I like to make a new folder and exclude it then download the zip file to that folder.
Here is how to do it in Windows Defender:
- Select Start , then open Settings . Under Privacy & security , select Virus & threat protection.
- Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions.
- Select Add an exclusion, and then select from files, folders, file types, or process. A folder exclusion will apply to all subfolders within the folder as well.
Virus Explanation Video
Cannot Download
This can happen due to SMARTSCREEN which checks ALL downloaded files directly in browser.
Open Windows Security:
- Go to Start → Settings → Privacy & Security → Windows Security → Open Windows Security
- Click on “App & Browser Control”.
- Click “Reputation-based protection settings”.
- Disable SmartScreen - Toggle the switches off for:
- “Check apps and files”
- “SmartScreen for Microsoft Edge”
- “SmartScreen for Microsoft Store apps”
- Potentially unwanted app blocking
Toolbox Opens and Immediately Closes
It needs to be Run As Administrator. Right click the exe and select this option to run on the computer.